FAQs

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at Shabi's without creating an account.

However, register with us and you'll be able to enjoy the following benefits:

1. Track your orders and review past purchases

2. Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook

3. Save your address and card details so you can shop even quicker next time

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our privacy policy in full.

I'VE FORGOTTON MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons, we are unable to send your old password via email.

WHAT PAYMENT METHODS DOES SHABI'S ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD?

We accept Visa, MasterCard. All payments are processed through a secure checkout system provided.

To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

HOW DO I RETURN OR EXCHANGE AN ITEM?

For information on Return & Exchange, view our Return and Exchange Policy.